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TRi-D-FX understands that some purchases can be made in error. We will assist the customer in a prompt return for credit or exchange for a different product provided the following criteria are met.
Unopened Product Returns:
· Retail products must be returned to TRi-D-FX in New Condition (unopened and unused) within 14 days of purchase with original Sales Receipt. No Returns on DVR’s, Computers or Laptops.
· All Products must be returned complete with CD’s, manuals, power cords etc. Incomplete product returns may delay or void the return. To avoid delays, customers should have invoice number of purchase available.
· All returns must be authorized by the sales or service managers.
· Refunds permitted on regular stock items with restocking fees.
Opened Product Returns:
· Retail Products returned in a used or non-original condition will be evaluated for a restocking fee of minimum 50%. Products not suitable for return will be returned to the customer at no-charge.
· Damage or markings to the product or packaging may void the return.
Warranty Returns:
· Defective items will be replaced, repaired or exchanged as per manufacturer’s warranty policies.
· TRi-D-FX will provide warranty service on behalf of the original purchaser as per the terms and conditions of the original manufacturer’s warranty.
· Regular Stock items that fall within 14 days of purchase will be replaced from inventory (if stock is available)
Credits will be applied to CREDIT CARD or INTERAC purchases immediately upon approval if applicable.
A 48 hour period may be required for CASH purchases over $100 and 14 days if the payment was made by CHEQUE. Or may be limited to exchange only.
Warranty does not include travel expenses or current labor rates
Exceptions:
1) Processors, Memory, Hard Drives:
Unopened Retail Processors, and Hard Drives will be credited at the lower dollar value of the current market price or the invoiced price. No returns for Credit on opened CPU’s, and Hard Drives .
2) Software:
Opened Software will not be accepted for Credit or Exchange. (Note: Opened Software, Books, Video etc. are not refundable according to Canadian copyright laws). Defective Software is normally replaced with the original title within 14 days of purchase. Concerns about suitability or compatibility should be directed to the software publisher.
3) Special Order Products:
Specially ordered products or customized products are not returnable for credit, refund or exchange.
4) Computer Systems:
TRi-D-FX computer systems are built for the customer and as such are considered specially ordered products and may not be returned for credit. Problems or incompatibilities should be reported to our service department as soon as possible and a solution will be determined. Microsoft Windows is not returnable under any circumstance.
5) Consumable Products:
Consumables (ink cartridges, toners, etc.) are not returnable if opened. Please check compatibility before opening.
6) Systems that have been worked on by persons or companies other than TRi-D-FX will be void of warranty and as such nonreturnable
For more information, you can contact us…
Phone: (780) 416-0288 | Fax: (780) 416-8088
Sales Email: info@tridfx.com
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